03/30/10 EFFECTIVE COMMUNICATION SKILLS

These skills are worth learning. I used them for many years in my work with couples. They may seem easy at first glance, yet my experience is that they need to be practiced with some deep dedication. You will never go wrong when you mirror their words; grasp the meaning; and understand the feelings. Try it. I predict you will like the benefit.
Mirroring–
Listen and reflect every word someone says. Do it sincerely and naturally. Prove you heard all their words. Say back to them, “If I heard you correctly, you said_______” Ask, “Did I get it?” If they say yes, ask, “Is there more?” If they say no, ask them to tell you again. Keep reflecting until you know through their words, body posture, eyes, and facial expression, that they believe you have heard them accurately.

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